Automate lab enquiries, report status updates, reminders, and staff handover.

Test enquiries, package questions, preparation instructions, and location or timing guidance from approved content.

Home collection request intake, preferred slot capture, reminder messages, and staff handover when availability needs review.

Report status collection with report ID, phone number, date, and fallback routing when the report cannot be found.

Payment follow-up, receipt capture, unresolved billing escalation, and customer status updates.

No diagnosis, interpretation of reports, or emergency triage as an automated decision.

Urgent, unclear, sensitive, or complaint-related cases route to human staff with context.

Approved knowledge only for preparation, timing, location, pricing, and operational instructions.

Consent, data handling, access, and retention rules should be confirmed during rollout scope.