Support

Support expectations should be clear before launch.

Crescora AI support covers bug checks, basic configuration guidance, workflow questions, and rollout support based on the selected plan and agreed scope.

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Support

What this means before rollout

These boundaries are intentionally explicit so a pilot starts with shared expectations instead of vague platform promises.

Support channels

  • Email support
  • Sales or contact email
  • Client communication channel after onboarding
  • Emergency contact only for active business clients where agreed

Response targets

  • Starter: within 2 business days
  • Growth: within 1 business day
  • Business: same business day where possible
  • Enterprise/custom: based on agreed SLA

What support does not include by default

  • Unlimited new workflows
  • Unlimited custom integrations
  • Third-party provider outages
  • Major scope changes unless agreed