Data Processing

Clear data processing boundaries before workflow launch.

Crescora AI may process customer messages, contact details, workflow fields, documents, payment status data, support context, handover notes, analytics events, and integration payloads when required for a scoped rollout.

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Data Processing

What this means before rollout

These boundaries are intentionally explicit so a pilot starts with shared expectations instead of vague platform promises.

What data may be processed

Customer contact and enquiry details
Conversation messages and workflow responses
Booking, payment, document, support, and handover status
Operational analytics such as completion and drop-off points
Integration data required to complete the approved workflow

Processing and control

Data is processed to run, monitor, improve, and support approved workflows
The customer remains responsible for lawful collection, consent, and use of their customer data
Retention, deletion, export, and provider involvement should be confirmed during scope review
Businesses should not upload sensitive data without proper permission and a suitable workflow design